Clear and transparent policies for refunds and service cancellations
At HireNest, we strive to provide excellent service to both job seekers and employers. This Refund & Cancellation Policy outlines the circumstances under which refunds may be granted and the procedures for canceling services.
Important: Please read this policy carefully before using our paid services. By making a payment, you acknowledge that you have read, understood, and agree to this refund policy.
Most of our services for job seekers are free of charge, including:
For paid services, the following refund conditions apply:
| Service | Refund Eligibility | Conditions |
|---|---|---|
| Premium Resume Writing | Full refund within 7 days | Before delivery of first draft |
| Career Counseling Sessions | Full refund 48 hours before session | 50% refund if canceled 24 hours before |
| Interview Coaching | Package-based refund | Pro-rated for unused sessions |
| LinkedIn Profile Optimization | Full refund before work begins | No refund after work commencement |
Our recruitment fee structure and refund policy for employers:
| Service Type | Fee Structure | Refund Policy |
|---|---|---|
| Single Placement | Percentage of annual salary | 90-day replacement guarantee |
| Bulk Hiring | Fixed project fee | Milestone-based refund |
| Retainer Services | Monthly retainer fee | Pro-rated refund for unused services |
| Executive Search | Fixed fee + success fee | Case-by-case basis |
Replacement Guarantee: If a placed candidate leaves within 90 days, we will provide a suitable replacement at no additional cost, subject to terms and conditions.
Job seekers may cancel paid services under the following conditions:
Employers may cancel recruitment services as follows:
We reserve the right to cancel services in exceptional circumstances:
To request a refund, follow these steps:
Email your refund request to hr@hirenest.org with relevant details
Provide payment proof and service details for verification
We review your request within 3-5 business days
Approved refunds processed within 7-10 business days
Processing Timeline: Refunds are typically processed within 10-15 business days from approval. The time may vary depending on your payment method and bank processing times.
The following services are generally non-refundable:
We may consider refunds in exceptional cases at our discretion:
Dispute Resolution: If you are dissatisfied with our refund decision, you may request a review by our management team. Final decisions will be communicated within 10 business days.
For any questions about refunds or to request a refund, please contact us:
When contacting us about a refund, please include:
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Continued Use: Your continued use of our services after any changes to this policy constitutes acceptance of those changes.